By MaWei & Yang Yang

　　Profile:
　　Fu Tianlei was born in 1984. He holds a Bachelor’s degree and is a member of the Communist Party of China. He did his military service in the Central Theater Command. Fu was discharged from the army and joined the police force in December 2017, and now serves as a community police officer at Youanmen Police Station under the Fengtai Branch of the Beijing Municipal Public Security Bureau. He is deputy secretary of the party committee of Yulinli Community, Youanmen Subdistrict, Fengtai District. Since joining the police force, he has been honored with medals of merit twice and the titles of "National Exemplary Individual in Fighting COVID-19""National Excellent Police Officer""Most Beautiful Grassroots Police Officer", and "Beijing Spiritual Civilization Constructor". In 2020 and 2023, he won the honors of "Most Beautiful Police Officer" and the "Most Beautiful Retired Army Officer" in Beijing, respectively.
　　An Officer Trusted by Residents
　　In December 2017, retired army officer Fu Tianlei became a community police officer at Youanmen Police Station under the Fengtai Branch of the Beijing Municipal Public Security Bureau. However, Fu’s career transition from military attire to police uniform was challenging, partly due to his unfamiliarity with the community residents he now served. All day long, he mulled how to overcome this problem. In the end, he formulated four goals to achieve as quick as possible: acquaint himself with the community, make himself a familiar face to residents, figure out potential safety risks, and prepare himself for problem-solving.
　　Fu immediately immersed himself in the compact community under his jurisdiction, making as much presence as possible. He hung up posters with his contact information on the doorways of all the buildings; he distributed his business card to every resident he met; and he made a conscious effort to tour the community for at least 50 hours a week to familiarize himself with the community.
　　It did not take much time for Fu to become a well-known figure in the Yulinli Community. Increasing numbers of residents began greeting him warmly on the streets.
　　In the early hours of one morning, a resident phoned Fu for help with a water leak from the heating system that was flooding his apartment. Fu immediately rushed to the resident’s apartment. After two hours’ work, he managed to fix the issue and stop the leaking water.
　　Upon learning that an elderly resident often called the "12345", a government service hotline, out of loneliness, Fu frequently dropped in on the elderly man for a chat. Fu got wind of a long-running family dispute in the community, and tried to solve the issue , but to no avail on his first few attempts. His patience and determination did not pay off until the sixth day of his mediation.
　　Gradually, residents came to believe that no matter what difficulties they encountered, Officer Fu could be counted on to help them. In turn, Fu felt reassured that his previous efforts were worthwhile. "They prefer to turn to you for help only if you sincerely keep them in heart and mind," he says.
　　Trivialities are believed to wear out one’s passion. But not for Fu. He has always volunteered to "face troubles" since day one of his police career. From safety risks to family feuds, nothing is too trivial for Fu. He devotes himself to making residents feel satisfied and secure by taking on all of their minor cases, quarrels, etc.. Six years into his police career, Fu has come up with a number of techniques to work at the grassroots level and strategies to settle conflicts. For example, he keeps a notebook in his pocket and records every emergency, worry and expectation of every resident; he always strikes up a warm conversation with residents to cement ties with them. This attitude comes from his dedication to community services and reflects his commitment to the "Fengqiao Experience" in the new era – a benchmark for public service developed by the Anhui provincial government for grassroots social governance based on people’s livelihood. Each expression of thanks, each greeting with a smile or nod, and every farewell from residents gives Fu a feeling of fulfillment. It seemed that Fu could never be too close to the residents.

　　A Leader of Community Governance
　　Shabby and old-fashioned, the Yulinli Community is densely populated, with inadequate infrastructure and security facilities. It was fraught with theft of bicycles and motorbikes. To improve the security situation, Fu vigorously assisted the community in applying for physical and technical support from higher-level authorities. As a result of coordinated efforts across multiple areas, the security situation in the community has improved significantly.
　　With better security infrastructure in place, Fu shifted his attention to enhancing residents’ security awareness. To that end, he invited community service workers to pay visits to every household and posted publicity materials. Fu also established an anti-fraud group chat on the messaging app WeChat. This group chat serves as more than a platform for anti-fraud campaigns. It has become a place where residents can report any concerns they have, to which Fu always responds timely and sets about resolving their issues in the most efficient way. To better meet residents’ expectations, Fu also invited other parties to join the chat, such as community service workers, property managers, garbage sorting workers, and complaints-handling personnel. Over time, this group chat has played a pivotal role in settling disputes and ensuring the security of the community.
　　One evening, a resident reported in the group chat that the power box on the 15th floor of Building 59 was sparking. Fu immediately replied to the resident and rushed to the scene while calling the relevant authorities. When he saw the sparks himself, Fu quickly switched off the main power supply, reassured the concerned residents, and called for electricians . A few minutes later, some electricians arrived, much to Fu’s relief. "I had not expected you to come over so quickly. I asked my neighbors to help, but none of them knew how to get in touch with an electrician. Your quick reply in the group chat was a great relief," exclaimed the resident who reported the problem. To prevent similar incidents, Fu inspected each of the 18 electrical boxes in different floors of the building. Once all safety hazards were ruled out, Fu left a message in the group chat to reassure all the residents.
　　"You can’t make it in a single go. So, you should never stop improving yourself," says Fu. Six years have passed, but his passion for making the community a safer place remains. He has drawn up many plans in his mind – making it easier for residents to park their cars and improving community infrastructure, for example. "I am convinced that people’s lives are going to get better and better. There is much room for improvement," he continues.

　　 An Initiator of the "We Light" Initiative
　　Throughout his years as a community officer, Fu has realized that the key to building a better community is to invite more community members to play an active role in shared governance. In 2020, Fu launched the community-based We Light Initiative, which pools aid and support from all walks of life to make all residents feel cared for by government agencies. Inspired by Fu, multiple enterprises and public institutions, including Beijing Youan Hospital, the Beijing Archaeological Museum and the International School of Capital Medical University, joined the initiative. To date, the We Light Initiative has attracted more than 200 volunteers, including more than 50 international students from over 20 countries, as well as 14 institutional members. In addition, seven task forces have been formed to perform different duties – enhancing safety awareness, providing convenient services, cementing emotional ties with Red Culture, facilitating cultural heritage, creating a better environment, caring for vulnerable groups, and offering healthcare support.
　　Tiny sparks of light will form a bright sun. Every member of the initiative does their bit to make the community a better place. "Officer Fu is the leader of the We Light Initiative. He has been inspiring us to pool all our efforts and make every possible contribution to society," says Liu Zhanxiang, head of the third service station at Kaiyangli Community, Youanmen Subdistrict. Since its inception, the We Light Initiative team has visited and helped more than 80 households with disabled residents or with people living alone. The team has also launched a variety of meaningful activities like sending Spring Festival greetings, holding the Spring Festival celebration party, and patrolling the nearby river. Today, the team has become a unique sight in Youanmen Subdistrict and a part of the volunteer network in Beijing. "I was born here, and I love Youanmen, so I should make my own contribution to this community and the whole of society," says Luo Yingbin, a resident here. Now, under the leadership of Fu, the community is preparing to launch a contest called "The Resident of Yulinli Community", which will strengthen the sense of ownership and further improve their spirit.
　　Fu’s commitment to community governance can be summarized in four words: passionate, wholehearted, empathetic, thoughtful. He is a passionate community police officer who serves the community wholeheartedly. He always puts himself in residents’ shoes to help them address their concerns. A quick thinker, he constantly draws lessons from his daily work and reflects on where he could have done better. His efforts have been rewarded through tangible changes to Yulinli Community. His focus has shifted from handling residents’ complaints to helping them fulfill their goals. This simple shift marks a significant improvement – serving the people is less reactive but more proactive. While in the military, Fu repeatedly stressed care for fellow soldiers. Now, as a community police officer, he sees all residents as his family members. Every day, year in and year out, Fu demonstrates his unwavering devotion to this small yet significant community and his deep affection for people living here. Just as all the other police officers in Beijing do.■
　　
　　 (Translated by Zhang Yanzhou)